With the company growing I have spent a lot of my time focused on improving business processes, fixing areas that can be improved based on our teams input, and stepping away from what I would call 'normal blog writing' to a more focused on our overall business and marketing processes. This shift is letting our expertise shine even more and allows our search engine optimization team, social media experts, graphic designers, and software developers focus on the free advice I had done for the past three years.
At first, an automated system designed to answer all of your client's wants and needs, both good and bad sounds amazing. Having the ability to address concerns at any day and any time is the kind of customer service all businesses strive for. If it sounds too good to be true, it probably is as automated responders or chatbots while getting better, still, pale in comparison to good ole flesh and blood human customer service.
Who should read this? SNF administrators and marketing staff who believe the pre-need site visit will deliver more commitments and is an important part of the patient acquisition process with high focus on short-term Medicare A patients.
If you ask customers and clients what some of the most frustrating experiences are when it comes dealing with businesses, the topic of miscommunication often comes up.