Whether you need to find an address, business hours, specials, reservations, or want answers to other FAQ’s, ManyChat is the way to go. Chatbots can be exactly what many businesses need.
The only issue is that not a lot of people know what they are. The purpose of having a chatbot is to reduce human interaction when it is deemed unnecessary. A chatbot removes repetitive things and answers questions that don’t need a real person to give an answer to. This provides business owners more time to focus on other areas of management for their company while still providing answers to basic questions that their customers or clients may have. There is a difference between Chatbots and AI.
Rule-based chatbots: These types of chatbots are one-dimensional and are intended to perform only the core function of the business.
AI-based chatbots: AI chatbots are heavy programmed bots that use the concepts of Natural Language Processing (NLP) and Machine Learning (ML) to handle business tasks efficiently.
Unlike rule-based chatbots, they learn and scale from their past experiences and give almost a human touch to the customers. People are perfectly okay with using chatbot services. In fact, 63 percent are willing to communicate this way with various businesses and brands. It’s an easy way to get quick answers to simple questions.
Thirty-three percent prefer to use chatbots for purchasing decisions. As chatbots become more common, this number will likely rise. (And since there are more than 30,000 chatbots on Facebook, you might’ve used one, too — and didn’t even know it.)
We know that 37 percent of people are willing to make purchases through chatbots. In the U.S., these consumers spend an average of $55 per purchase. Potential is even greater in the U.K., where people are willing to spend an average of $410 via chatbot. These consumers are also open to a chatbot’s sales recommendations and product advice.
It’s worth noting that nearly half of all millennials will accept the advice and recommendations offered to them by chatbots.